Voluntary Prophylactic Retrieve of Ionic Smartwatches

March 2, 2022

If y'all're not located in the United States, click here to select your region.

Consumer Observe

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), appear a voluntary think of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does non impact whatsoever other Fitbit smartwatches or trackers.

If you own a Fitbit Ionic, please finish using your device.

For information on how to receive a refund, visit our refund center. You can too receive access to a special disbelieve on select Fitbit devices, bands, and services, for a limited time.

Additional details regarding this recall are provided in the FAQ below. If y'all have whatsoever questions not answered below, you tin can call customer service. Click here to detect your local phone number.

User FAQs

ClosedHow do I go my refund?

To apply for your refund, visit our refund registration page to begin the refund process. After you complete the registration process, you'll get your refund in iii-half-dozen weeks. If you're required to return your Ionic to us, you'll receive your refund 3-6 weeks later we receive it.

If you take questions most your Ionic, contact united states. If you accept questions near the condition of your refund, contact the states.

ClosedWhy did you do a recall?

After a thorough investigation, nosotros determined that in very express instances, the battery in the Ionic smartwatch can overheat, posing a burn hazard. Your rubber is always our top priority, and nosotros are taking this action out of an abundance of caution. Nosotros're offering a refund to Fitbit Ionic customers.

ClosedMy Ionic is working normally. Practice I need to end using it?

You should stop using your Ionic. We stopped producing Ionic in 2020 and aren't offering replacement Ionic devices every bit office of this recall. For further data on how to receive a refund, visit our refund registration folio. Later starting the refund process, you'll also receive information on how to access a special disbelieve on select Fitbit devices, bands, and services, if bachelor in your region, for a limited fourth dimension.

If you lot accept questions virtually your Ionic, contact us. If you lot accept questions about the condition of your refund, contact usa.

ClosedHow do I know if I have Fitbit Ionic?

See the image beneath to help you place Ionic. Ionic has three buttons and a colored LCD.

Y'all can find the model number FB503 on the back of Ionic, under the "CE" mark and above the clasp.

To run into which device is connected to your Fitbit account:

  1. Tap the Today tab , and tap your contour movie.
  2. On the Account folio, review the devices continued to your account.

ClosedWhat causes the problem with Fitbit Ionic?

After a thorough investigation, we adamant that in very limited instances, the battery in the Ionic smartwatch can overheat, posing a burn hazard.

This recall does non bear on whatsoever other Fitbit smartwatches or trackers.

ClosedCan I become a new Fitbit device?

We're offer a refund to Fitbit Ionic customers. For further data on how to receive a refund, visit our refund registration page. The all-time way to purchase a replacement device is to apply the refund at the fitbit.com shop or your local Fitbit retailer. You tin explore a range of Fitbit trackers and smartwatches and choose from the various options bachelor. After starting the refund procedure, y'all'll also receive information on how to admission a special disbelieve on select Fitbit devices, bands, and services, if available in your region, for a express time.

ClosedWhat are my options for compensation for Fitbit Ionic?

We're offering a refund to Fitbit Ionic customers. For farther information on how to receive a refund, visit our refund registration page. Later on starting the refund procedure, you'll also receive information on how to access a special disbelieve on select Fitbit devices, bands, and services, if available in your region, for a express fourth dimension.

ClosedWhat is the special disbelieve?

After registering, you'll receive a disbelieve code for forty% off on up to 5 select Fitbit devices, equally well as a complimentary band and other perks. This offering is merely available in certain regions and only for a limited time. For details on what's included in this offer, visit the Fitbit Ionic Discount Shop.

If your country isn't listed on the Fitbit Ionic Discount Shop page, the offers aren't available in your region.

ClosedHow practice I utilize the special discount?

After registering (and disabling syncing for your device, if applicative), you'll receive an email with data on how to access the disbelieve store. Information technology normally takes upwards to 30 minutes to receive this electronic mail, only it can have longer. Y'all have ninety days to browse the store, but you can just check out in one case. Be sure to purchase all devices, accessories, and services in the same transaction.

ClosedI have an Ionic I no longer use, can I get the refund?

Yes. Ionic users, including inactive users, are eligible for a refund. For further data on how to receive a refund, visit our refund registration folio. After starting the refund process, you'll also receive information on how to access a special discount on select Fitbit devices, bands, and services, if available in your region, for a express time.

ClosedWhat'southward the all-time device to purchase to replace Ionic?

Visit fitbit.com or your local Fitbit retailer, where you tin can discover details of the range of Fitbit trackers and smartwatches in gild to brand your own choice from the various options available. You lot can too take our quiz to find the best product for you!

ClosedWhat'due south the difference between skin irritation and this issue?

Despite all our efforts, a small number of people may feel a reaction to certain materials. This reaction is typically due to eczema, allergies, or other skin sensitivities, which tin can become worse when irritants like sweat or lather get trapped beneath the ring and irritate the skin. This recall is not related to skin irritation. If you have a Fitbit device and are experiencing skin irritation, review our Wear & Care instructions. Should your skin irritation not resolve, contact us.

ClosedHow do I contact Fitbit? Do you have a defended line for the recall?

Contact us on our defended number for Ionic recall questions.

  • United states of america: +ane 888 925 1764
  • Australia: +61 1300 998 704
  • Austria: +43 810206793
  • Belgium: +3280054367
  • Brazil: 08007248192
  • France: +33805080080
  • Germany: +49 8003638451
  • Hong Kong: +852 30711249
  • Italy: +39 848780594
  • Japan: +818003332509
  • Korea: +82808221690
  • Netherlands: +31208081244
  • New Zealand: +64 800 461 292
  • Saudi Arabia: +9668008445410
  • Singapore: +65 1 800 407 5038
  • Spain: +34911231360
  • Sweden: +4620881379
  • Switzerland: +41 225000001
  • Taiwan: +886 277047767
  • United Kingdom: +44 808 164 9035
  • International toll (charges may apply):
    • one 213-328-5250
    • +44 twenty 4571 8386

For all other regions, or to contact united states of america by conversation, review your contact options on our contact page.